Total makeover for telecom multinational

In order to remain on top of current technology trends, global telecom giant Telefonica in Uruguay (also locally known as Movistar) needed a total makeover of its user web portal. They had determined that not only was a facelift necessary, but that there was major room for improvement if it was to stay relevant for its customers. This included a full-featured mobile arm to address user needs.

We joined them in this project to create a fully-functional, feature-rich web and mobile experience. Movistar saw instant results upon completion of the project: online use and transactions soared and customer experience and satisfaction improved, while their personnel costs decreased and retail store conversions increased.